ECSWA BILLING POLICIES & PROCEDURES

USAGE CALCULATION: ECWSA alternates meter reading and estimates during the last week of each month as follows. Meter reading is done during each of the odd numbered months. Estimations are calculated during the even numbered months.

BILLS: A bill will be generated and mailed on or before the 10th of each month. Usage will show the code of R for months that an actual meter read was taken, or an E for estimated months.

PAYMENTS: Payments by check or money order may be mailed to our office or dropped in the drop box outside our door. Cash payments may be made at our office during normal office hours. If you use your bank’s auto-pay service, please allow up to 5 business days for your payment to reach us. You May also pay online using eNETPAY. Please note that there is a charge for this service. Go to our website for more information.

LATE CHARGES: Payment must be received by the last business day of the month, regardless of its postmark or the date you authorized payment. There is no grace period after the due date. No reminders will be sent. A late penalty of 6% will be applied to all unpaid balances on the 1st day of each month.

NOTICE OF SERVICE TERMINATION: If we have not received payment within 35 days, we will issue a pink service termination notice. This notice will indicate the date scheduled for service termination. Termination notices will be mailed on or about the 15th of each month. A $10.00 notice fee will be added to the account.

SERVICE TERMINATION: If the account balance is still unpaid by the scheduled termination date, a door tag will be placed on the home or business announcing that service has been terminated.

SERVICE REACTIVATION: A $60.00 reactivation fee must be paid in cash along with the account balance by 1:00 p.m. on a business day to reactivate service on that day. If payment is received after 1:00 p.m. service will resume on the next business day. There is an additional $60.00 service call fee for reactivating service after hours or on weekends.