USAGE CALCULATION: ECWSA alternates meter reading and estimates during the last week of
each month as follows:
METER READ ACTUAL
|
ESTIMATED USAGE
(Averaged over past
12 months)
|
January
March
May
July
September
November
|
February
April
June
August
October
December
|
BILLS: A bill will be generated and mailed on or before the 10th of each month. Usage will show the code of R for months that an actual meter read was taken, or an E for estimated months.
PAYMENTS:
Payments by check or money order may be mailed to our office or dropped in the
drop box outside our door. Cash payments may be made at our office during
normal office hours. If you use your bank’s autopay service, please allow up to
5 business days for your payment to reach us.
AutoPay: Customers may also
enroll in our AutoPay program. Enrollment forms are available at the ECWSA
office. Once enrolled, your payment will automatically be deducted on the
twentieth day of each month.
LATE CHARGES: Payment must be received by the last business day of
the month, regardless of its postmark or the date you authorized payment. There
is no grace period after the due date. No reminders will be sent. A late
penalty of 6% will be applied to all unpaid balances on the 1st day of each month.
NOTICE OF SERVICE TERMINATION:
If we have not received payment within 35 days, we will issue a pink service
termination notice. This notice will indicate the date scheduled for service
termination and payment instructions. Termination notices will be mailed on or
about the 15th of each month. A $10.00 notice fee will be added to the account.
In addition, a door notice of impending service termination will be placed at
least 24 hours prior to service termination.
SERVICE TERMINATION: If the
account balance is still unpaid by the scheduled termination date, a work order
for service termination is generated and a $25.00 administration fee will be
applied to the account. Once service has been terminated a door tag will be
placed on the home or business announcing that service has been terminated and
an additional $60.00 fee will be added to the account.
SERVICE REACTIVATION: Payment of account balance in full must be
paid by 1:00 p.m. on a business day to reactivate service on that day. If
payment is received after 1:00 p.m. service will resume on the next business
day. There is an additional $75.00 service call fee for reactivating service
after hours or on weekends.
QUESTIONS ABOUT
YOUR BILL?
Visit our website at
or call us at 724 432-3428
