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Thursday, December 1, 2016

UNDERSTANDING METER READINGS & ESTIMATES

Meter readings are taken during the odd numbered months. Even numbered months’ usage charges are estimated based on the previous twelve months of usage. Sometimes our computer will estimate usage too low. In this instance, the customer will be charged for the additional usage on the following billing cycle, after an actual reading.

USAGE CREDIT

Other times, our computer may estimate usage too high. When this happens, the customer will see a usage credit on the next billing cycle, after an actual reading.

In either case, customers only pay for water and sewer that they have actually used over a two month period.