UNDERSTANDING YOUR NEW ECWSA BILL

Below is a sample of what your new ECWSA bill looks like. The key listed below the bill will help you locate important information. Our new billing system enables us to show any payments or credits during the previous month as well as any balance that is past due.

Information on the front of the bill includes:

A.  Customer Name.

B.   Property Address.

C.   Billing Address / Mailing Address.

D.   Account Number.

E.  Billing Cycle Dates – The period the billing is for.

F.   Billing Date – The date payment is due.

G. Past Due Balance – due immediately.

H.  Total amount due and the amount due after the due date, which includes a penalty amount.

I.  Meter Reading and Usage

J. Type of reading. A = actual reading*E = estimated reading

(*see next page for more information about estimated readings.)       

K.    Previous and current charges, and any payments that were posted since your last bill.

L.  CID – Customer Identification Number: You will need this number to create your Customer Portal.

The back of your bill is where answers to some

frequently asked questions are found, including:

• Payment Options
• Office Hours
• Penalty Information
• Water Quality Information
• ECWSA Contact Information